Professionals and leaders looking to master end-to-end lifecycle management of digital products and services.
Over 71,000 students
Official ITIL® Product (Version 5) Online Course and Exam
- Duration 24 hours
- Portuguese, Spanish, Chinese and English.
Corporate training clients
About the course
About the Course
This ITIL Product V5 course was developed by Prof. Adriano Martins Antonio, ITIL Master, ITIL Ambassador and official translator of the PeopleCert Guide, Glossary and Exam. That is why only at PMG Academy are you guaranteed content with official terms and definitions, 100% aligned with and updated for the exam.
The ITIL Product Version 5 course is the definitive guide to mastering end-to-end management of the digital product and service lifecycle. Built on PeopleCert's official materials, this advanced training teaches you how to translate business strategy into practical execution, covering the discovery, design, acquisition and build activities all the way through to operation and support. You will learn how to avoid the “build trap”, making sure every product delivers real value, resilience and a superior user experience. Get ready to take your career further and lead the creation of successful digital products in the market.
As a prerequisite for the ITIL v5 Product exam, you must already hold the ITIL 4 Foundation or ITIL 5 Foundation certification.
Who should attend
Target Audience
This course is ideal for:
Product Managers, Architects, Designers, Developers, Engineers (including SREs) and Consultants involved in designing, building, delivering and continually improving digital solutions.
Anyone seeking the ITIL® Product (Version 5) certification and progressing along the path to becoming an ITIL Managing Professional.
Individuals working at digital product vendors, managed service providers or companies that develop technology in-house to support the business.
Teams that want to break down silos and avoid the “build trap”, making sure product development is perfectly aligned with operation, support and the generation of real customer value.
Certification & exam
Exam and Certification
The ITIL® Product Version 5 exam is the gateway to your ITIL Master or ITIL Managing Professional certification journey.
- Format
- Multiple choice.
- Number of Questions
- 40 questions.
- Duration
- 90 minutes.
- Passing Score
- 70% (28 out of 40 questions).
- Reference Material
- The exam is open book, with access to the official book and the scenario booklet.
- Language
- Portuguese, Spanish, Chinese and English.
- Prerequisites Hold the ITIL 4 Foundation or ITIL 5 Foundation certification and successfully complete the ITIL 5 Product course (this one, from PMG Academy).
- Additional Resources PeopleCert offers an Official eBook and a Learning Resource Kit with practice tests to support your preparation. There is also the Take2 resit option.
- Prerequisites for Pricing Conditions Be a resident or have a permanent address in Brazil. Students from other countries can choose to pay 25% more for the course and exam, or they will not be allowed to take the exam.
- 99
Pass rate among PMG Academy students
Our students consistently outperform global averages. The content is developed by the official translator of the PeopleCert exam itself.
- 1y
Exam voucher validity
Your included PeopleCert exam voucher is valid for 12 months, giving you full flexibility to schedule when you’re ready.
- T2
Take2 re-sit option available
Optional Take2 re-sit and PeopleCert Plus Membership are available at checkout for complete peace of mind.
About the instructor
About the Instructor
15 years of training excellence with over 71,000 students who have passed.
Adriano is an ITIL Master, consultant and author of 6 books, bringing 25 years of experience and more than 50 certifications in IT Management, Security and Governance. As the leader of the largest ITSM and DPSM community (over 220,000 YouTube subscribers), he combines his MBA from FGV — one of the world's leading business schools — with a specialization in Neuroscience to guide a global network of more than 71,000 students. His mission is clear: to demystify complex management and turn technical knowledge into tangible value and market impact.
Adriano Martins Antonio, ITIL 4 Master Official translator of the ITIL Foundation, MP and Master Guides (Version 5)
- 71k+
- Students trained
- 220k
- YouTube subscribers
- 25y
- Years of experience
Curriculum
What you will learn
-
00 Module 0 – Introduction 5 lessons
- Presentation
- Introduction
- What is ITIL Product?
- Course Objectives
- Exam Study Scenario – ICR
-
01 Module 1 - ITIL Foundation recap and overview of digital products and services 13 lessons
- ITIL Foundation Recap
- ITIL Foundation | Overview
- Guiding Principles
- Products and Services
- Relationships between products and services
- Service offering
- Lifecycle Model
- Relationships and Roles
- Output and outcome
- Value, costs and risks
- Relationships and Roles
- Perspectives
- Quiz
-
02 Module 2 - Discovery 9 lessons
- Introduction
- Key concepts of the ‘discovery’ activity
- Discovery: Product Provider Perspective
- Key concepts of the ‘discovery’ activity
- Flow of the ‘discovery’ activity
- Management Practices of the ‘discovery’ activity
- CSFs and metrics of the ‘discovery’ activity
- Practical recommendations for the ‘discovery’ activity
- Quiz – ‘discovery’ activity
-
03 Module 3 - Design 9 lessons
- Introduction
- Key concepts of the ‘design’ activity
- Design: Product Provider Perspective
- Design thinking and HCD
- Flow of the ‘design’ activity
- Management Practices of the ‘design’ activity
- CSFs and metrics of the ‘design’ activity
- Practical recommendations for the ‘design’ activity
- Quiz – ‘design’ activity
-
04 Module 4 – Acquisition 8 lessons
- Introduction
- Key concepts of the ‘acquisition’ activity
- Acquisition: Product Provider Perspective
- Flow of the ‘acquisition’ activity
- Management Practices of the ‘acquisition’ activity
- CSFs and metrics of the ‘acquisition’ activity
- Practical recommendations for the ‘acquisition’ activity
- Quiz – ‘acquisition’ activity
-
05 Module 5 – Build 8 lessons
- Introduction
- Key concepts of the ‘build’ activity
- Build: Product Provider Perspective
- Flow of the ‘build’ activity
- Management Practices of the ‘build’ activity
- CSFs and metrics of the ‘build’ activity
- Practical recommendations for the ‘build’ activity
- Quiz – ‘build’ activity
-
06 Module 6 - Transition 8 lessons
- Introduction
- Key concepts of the ‘transition’ activity
- Transition: Product Provider Perspective
- Flow of the ‘transition’ activity
- Management Practices of the ‘transition’ activity
- CSFs and metrics of the ‘transition’ activity
- Practical recommendations for the ‘transition’ activity
- Quiz – ‘transition’ activity
-
07 Module 7 - Operation 8 lessons
- Introduction
- Key concepts of the ‘operation’ activity
- Operation: Product Provider Perspective
- Flow of the ‘operation’ activity
- Management Practices of the ‘operation’ activity
- CSFs and metrics of the ‘operation’ activity
- Practical recommendations for the ‘operation’ activity
- Quiz – ‘operation’ activity
-
08 Module 8 - Delivery 8 lessons
- Introduction
- Key concepts of the ‘delivery’ activity
- Delivery: Product Provider Perspective
- Flow of the ‘delivery’ activity
- Management Practices of the ‘delivery’ activity
- CSFs and metrics of the ‘delivery’ activity
- Practical recommendations for the ‘delivery’ activity
- Quiz – ‘delivery’ activity
-
09 Module 9 - Support 8 lessons
- Introduction
- Key concepts of the ‘support’ activity
- Support: Product Provider Perspective
- Flow of the ‘support’ activity
- Management Practices of the ‘support’ activity
- CSFs and metrics of the ‘support’ activity
- Practical recommendations for the ‘support’ activity
- Quiz – ‘support’ activity
-
10 Module 10 - The ITIL Product and Service Lifecycle 12 lessons
- Introduction
- Operating models and lifecycle alignment
- Inside the activities
- Introduction to value streams
- Types of value streams
- Value stream management
- Improving in a VUCA world: complex thinking
- Transformation model
- Activity
- The ITIL AI Capability Model
- Automation tools in product management
- Quiz
-
11 Module 11 - ITIL and other frameworks 5 lessons
- Integrating ITIL with DevOps
- Project management in ITIL
- Integrating ITIL with PRINCE2
- Quiz
- What comes next?
Student reviews
Trusted by professionals at leading organizations
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Achei o curso muito bom e bastante enriquecedor. Foi uma oportunidade de adquirir muitos conhecimentos e ter contato com informações e conceitos novos sobre uma área que considero muito interessante e que, atualmente, tenho a oportunidade de vivenciar e atuar profissionalmente. O conteúdo também abordou diversos temas que estão relacionados ao meu trabalho e que certamente poderão contribuir bastante para o desenvolvimento das minhas atividades, ampliando minha visão e agregando conhecimento à minha atuação. Foi uma experiência muito positiva e que contribuiu bastante para o meu crescimento profissional. Inclusive, fiquei com interesse em me aprofundar ainda mais no tema e continuar buscando conhecimentos nessa área.
Review written for the course ITIL® 4 Foundation
4 de setembro de 2026
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Foi uma experiência muito enriquecedora. O curso superou minhas expectativas, trazendo explicações claras, material de qualidade e dicas valiosas para a prova. Saio mais confiante e preparada para aplicar os conceitos do ITIL 4 no dia a dia profissional.
Review written for the course ITIL® 4 Foundation
24 de agosto de 2026
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O curso de ITIL 4 da PGM Academy superou minhas expectativas. O conteúdo é bem estruturado, com explicações claras e objetivas sobre os conceitos e práticas do framework. Os instrutores demonstram domínio do assunto e conseguem conectar a teoria a exemplos práticos do dia a dia profissional. Recomendo a quem busca uma formação sólida e aplicável em Gerenciamento de Serviços de TI.
Review written for the course ITIL® 4 Foundation
21 de agosto de 2026
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