IT professionals seeking a fundamental understanding of digital service management.
Over 71,000 students
ITIL® Foundation (Version 5)
Official PeopleCert Accredited Training & Exam – New ITIL 5 Content (2026 Updated)
- Duration:16 hours
- English, Portuguese, Spanish and Chinese.
Corporate training clients
About the course
About the course
This ITIL Foundation V5 course was developed by Instructor Adriano Martins Antonio, ITIL Master, ITIL Ambassador, and official translator of the PeopleCert Guide, Glossary, and Official Exam. That is why, only at PMG Academy, are you guaranteed to receive content with official terms and definitions aligned and updated for the exam.
The ITIL Foundation Version 5 course is the gateway to the world of modern digital service management. Built on official PeopleCert materials, this comprehensive training offers the fundamental knowledge to understand, apply, and optimize ITIL practices in any organization. You will learn to create and deliver value through digital products and services, manage risks, costs, and outcomes, and integrate best practices of governance and continual improvement. Prepare to boost your career and transform how your organization delivers value in the digital age.
Who should attend
Who Should Attend
Service Managers, Business Analysts, Solution Architects, and Team Leaders involved in the delivery and support of digital products and services.
Anyone who needs to obtain the ITIL® Foundation Version 5 certification.
Individuals working in organizations that have adopted or plan to adopt ITIL.
Professionals wishing to enhance their service management skills and align IT with business objectives.
Certification & exam
Examination and Certification
The ITIL® Foundation Version 5 exam is the first step in your ITIL certification journey.
- Format
- Multiple choice.
- Number of Questions
- 40 questions
- Duration
- 60 minutes.
- Passing Score
- 65% (26 out of 40 questions).
- Exam Format
- Closed book.
- Language
- English, Portuguese, Spanish and Chinese.
- Additional Resources PeopleCert offers an Official eBook and a Learning Resource Kit with practice tests to aid preparation. There is also the Take2 re-sit option.
- 99
Pass rate among PMG Academy students
Our students consistently outperform global averages. The content is developed by the official translator of the PeopleCert exam itself.
- 1y
Exam voucher validity
Your included PeopleCert exam voucher is valid for 12 months, giving you full flexibility to schedule when you’re ready.
- T2
Take2 re-sit option available
Optional Take2 re-sit and PeopleCert Plus Membership are available at checkout for complete peace of mind.
About the instructor
About the Instructor
15 years of excellence in training with over 71,000 successful students.
Adriano is an ITIL Master, consultant, and author of 6 books, bringing 25 years of experience and over 50 certifications in IT Management, Security, and Governance. As leader of the largest ITSM and DPSM community (over 220,000 YouTube subscribers), he combines his MBA from FGV—one of the world’s best business schools—with a specialization in Neuroscience to guide a global network of over 71,000 students. His mission is clear: to demystify complex management and transform technical knowledge into tangible value and market impact.
Official translator of the ITIL Foundation Guide (Version 5)
- 71k+
- Students trained
- 220k
- YouTube subscribers
- 25y
- Years of experience
Curriculum
What you will learn
-
00 Module 0 - Presentation 6 lessons
- Presentation
- Introduction
- Learning Materials
- What is ITIL
- Official ITIL Qualification Scheme
- Course Objectives
-
01 Module 1 - Key concepts of digital product and service management 9 lessons
- Presentation
- Digital Product and Digital Service
- ITIL Product and Service Lifecycle
- Output and Outcome
- Cost and Risk
- Service Value
- Service Offerings
- Activity
- Knowledge Test
-
02 Module 2 - Service Relationships 7 lessons
- Presentation
- Organizations
- Roles in managing, delivering, and consuming services
- Types of Service Relationships
- Service Journey
- Service Quality and Service Levels
- Knowledge Test
-
03 Module 3 - The ITIL Value System (ITIL VS) 4 lessons
- Presentation
- Management and Governance System
- The ITIL Value System
- Knowledge Test
-
04 Module 4 - Governance 3 lessons
- Presentation
- Governance of digital technology
- Knowledge Test
-
05 Module 5 - ITIL Guiding Principles 11 lessons
- Presentation
- What is an ITIL Guiding Principle
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Principle interaction
- Knowledge Test
-
06 Module 6 - Value Chain and ITIL Management Practices 22 lessons
- Presentation
- Operating models and value chains
- ITIL Management Practices
- Practices in the Value Chain
- Structure of ITIL Official Practice Guides
- Activity 1: Discovery
- Discover: Workflow
- Activity 2: Design
- Design: Workflow
- Activity 3: Acquire
- Acquire: Workflow
- Activity 4: Build
- Build: Workflow
- Activity 5: Transition
- Transition: Workflow
- Activity 6: Operate
- Operate: Workflow
- Activity 7: Deliver
- Deliver: Workflow
- Activity 8: Support
- Support: Workflow
- Knowledge Test
-
07 Module 7 - Value streams: mapping and management 4 lessons
- Presentation
- Introduction to value streams
- Value stream mapping
- Knowledge Test
-
08 Module 8 - Continual Improvement 11 lessons
- Presentation
- What is Continual Improvement
- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- Take action!
- Are we getting there?
- How do we keep the improvements relevant?
- Activity
- Knowledge Test
-
09 Module 9 - The Four Dimensions of Product and Service management 11 lessons
- Presentation
- The ITIL Four Dimensions of Product and Service Management
- Organizations and people
- Organizational structure and design
- Skills and competencies
- Information and technology
- Artificial intelligence
- Data governance
- Partners and suppliers
- Value streams and processes
- Knowledge Test
-
10 Module 10 - ITIL and other frameworks integration 5 lessons
- Presentation
- ITIL with DevOps
- ITIL with PRINCE2
- Shared principles across frameworks
- Knowledge Test
-
11 Module 11 - What is the next step? 2 lessons
- About Sample and Exam
- What’s next?
Student reviews
Trusted by professionals at leading organizations
-
March 10, 2026 As an Incident Manager working with the LATAM and NAM markets, this course provided a unique perspective on how I can apply ITIL practices within our BG. It was a very interesting journey that sparked new correlations and productive ideas.
Review written for the course ITIL® 4 Foundation
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February 27, 2026 I found the content covered very interesting, as well as Adriano's explanation. I can apply some of the practices in my daily work.
Review written for the course ITIL® 4 Foundation
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January 15, 2026 Top-notch course!!! Speechless.
Review written for the course ITIL® 4 Foundation
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